Genevieve Gaudet

Hi, I'm Genevieve


I'm a designer building humane technology for a 21st-century democracy. 


In 2015, I co-founded the NYC Service Design Studio in the office of Mayor Bill de Blasio. As Deputy Director, I helped redesign how the largest city in the nation supports people experiencing poverty, from advocating for people-centered services to helping New Yorkers experiencing street homelessness.

In 2017, I joined the team at Nava Public Benefit Corporation to radically improve critical government services for over 50 million Americans. Right now, I'm focused on building up a team of technologists working to make it easier for people to access health coverage, food and energy assistance - whenever they need it. 


My Work

Building a more humane social safety net
Helping government hire the best of the best
Making it easier for New Yorkers to help themselves 
Translating social services into plain language
Improving services for street homeless New Yorkers
Helping civil servants transform public services
Opening the door to design procurement in NYC
Building a service design team inside NYC gov

Articles & Talks

On Civic Tech

Humane Technology, Civic Tech Chat
OneTeamGov Podcast, OneTeamGov UK
Better Foundations, Not Better Facades, Code for America Summit
Don't disrupt; contribute,  Nava PBC
Technologies in the Public Realm, 2017 APA NY Annual Conference
Civic & Government Tech, Women in Product NYC Meetup
Building a Healthy Internet Ecosystem in NYC, NYC School of Data
Growing Civic Tech in NYC, NYC BigApps 2017

On people-Centered Social Services

Modernizing state-level eligibility services, StateScoop 2018
DIY: How to Do User Research When You Don't Have A Design Team, 2018 Medicaid Enterprise Systems Conference
Exploring Social Service Patterns, 2018 International Design in Government Conference
People-Centered Benefits Eligibility, 2017 Medicaid Enterprise Systems Conference
Simplifying the social safety net, via Nava PBC

Awards & Recognition

Adobe 2018 Government Creativity Awards

Best Employee-Facing Campaign
Best Multilingual Website

2018 API Awards

2018 Best in Health APIs 

Fast Company Innovation by Design

2018 General Excellence, Honorable Mention
2018 Social Good, Honorable Mention
2018 Places, Spaces and Cities, Honorable Mention

FedHealth IT

2018 Innovation Award

Center for Digital Government

2017 Best Application Serving The Public

Driven x Design

2017 New York Design Awards

Special Recognition From NYC Mayor De Blasio

For Service to the City of New York



Let's chat.

I'm interested in opportunities to contribute to new civic efforts and am open to speaking or writing about service design, civic tech, and the critical need for more humane, equitable technology to help rebuild our democracy.