I'm a designer building humane technology for a 21st-century democracy.
In 2015, I co-founded the NYC Service Design Studio in the office of Mayor Bill de Blasio. As Deputy Director, I helped redesign how the largest city in the nation supports people experiencing poverty, from advocating for people-centered services to helping New Yorkers experiencing street homelessness.
In 2017, I joined the team at Nava Public Benefit Corporation to radically improve critical government services for over 50 million Americans. At Nava PBC, I'm focused on building up a team of technologists working to make it easier for people to access health coverage, food and energy assistance - whenever they need it.
Building a more humane social safety net
Helping government hire the best of the best
Making it easier for New Yorkers to help themselves
Translating social services into plain language
Improving services for street homeless New Yorkers
Helping civil servants transform public services
Opening the door to design procurement in NYC
Building a service design team inside NYC gov
Awards & Recognition
Adobe 2018 Government Creativity Awards
2018 API Awards
Fast Company 2018 Innovation by Design Awards
Center for Digital Government
Special Recognition From NYC Mayor De Blasio
For Service to the City of New York
On Civic Tech
Better Foundations, Not Better Facades, 2018 Code for America Summit
Don't disrupt; contribute, Nava PBC
Technologies in the Public Realm, 2017 APA NY Annual Conference
Civic & Government Tech, Women in Product NYC Meetup
Building a Healthy Internet Ecosystem in NYC, NYC School of Data 2017
Growing Civic Tech in NYC, NYC BigApps 2017
On people-Centered Social Services
DIY: How to Do User Research When You Don't Have A Design Team, 2018 Medicaid Enterprise Systems Conference
Exploring Social Service Patterns, 2018 International Design in Government Conference
People-Centered Benefits Eligibility, 2017 Medicaid Enterprise Systems Conference
Simplifying the social safety net, via Nava PBC
I'm interested in opportunities to contribute to new civic efforts and am open to speaking or writing about service design, civic tech, and the critical need for more humane, equitable technology to help rebuild our democracy.