I'm a civic Service designer.
I work with the talented team at Nava PBC building a stronger and more equitable social safety net for the American people. I've helped transform critical NYC services, made real the experiences of New Yorkers to those in leadership and laid the groundwork for tech to help our most vulnerable neighbors. I've coached civil servants to add design to their toolboxes and helped build teams dedicated to putting their skills into service.
I am deeply indebted to the brave people who came before me to make our communities more just, dignified places to live and measure myself by how well my work honors theirs.
Building a more humane social safety net
Helping government hire the best of the best
Making it easier for New Yorkers to help themselves
Translating social services into plain language
Improving services for street homeless New Yorkers
Helping civil servants transform public services
Opening the door to design procurement in NYC
Building a service design team inside NYC gov
Awards & Recognition
Center for Digital Government
Special Commendation From NYC Mayor De Blasio
For Service to the City of New York
On people-Centered Social Services
On Civic Tech
Don't disrupt; contribute (via Nava PBC)
Technologies in the Public Realm, 2017 APA NY Annual Conference
Civic & Government Tech, Women in Product NYC Meetup
Building a Healthy Internet Ecosystem in NYC, NYC School of Data 2017
Growing Civic Tech in NYC, NYC BigApps 2017
Government usability (via GovLoop)