I'm a civic service designer.
I work with the talented team at Nava PBC to build a more equitable social safety net for the American people. I've helped transform critical NYC services and laid the groundwork for tech to help our most vulnerable neighbors. I've coached civil servants to add design to their toolboxes and built teams dedicated to putting their skills into service.
I am deeply indebted to the brave people who have worked to make our communities more just, dignified places to live and I measure myself by how well my work honors theirs.
Building a more humane social safety net
Helping government hire the best of the best
Making it easier for New Yorkers to help themselves
Translating social services into plain language
Improving services for street homeless New Yorkers
Helping civil servants transform public services
Opening the door to design procurement in NYC
Building a service design team inside NYC gov
Awards & Recognition
2018 API Awards
Center for Digital Government
Special Recognition From NYC Mayor De Blasio
For Service to the City of New York
On Civic Tech
Better Foundations, Not Better Facades, 2018 Code for America Summit
Don't disrupt; contribute, Nava PBC
Technologies in the Public Realm, 2017 APA NY Annual Conference
Civic & Government Tech, Women in Product NYC Meetup
Building a Healthy Internet Ecosystem in NYC, NYC School of Data 2017
Growing Civic Tech in NYC, NYC BigApps 2017
On people-Centered Social Services
Exploring Social Service Patterns, 2018 International Design in Government Conference
People-Centered Benefits Eligibility, 2017 Medicaid Enterprise Systems Conference
Simplifying the social safety net, via Nava PBC
I'm currently interested in opportunities to contribute to new civic efforts
and am open to speaking and writing about service design, the civic tech industry,
and the critical need for more humane, equitable technology.